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Tag: Service Management

The real cost of your Personal Cloud

Published August 7, 2012 by Carlos Veira

As time goes by, it becomes more common to see ourselves contracting services on-line. They are diverse, easy to consume, mature enough, convenient and economic. Some times we see our friends, relatives or colleagues consuming them and, once we get to know details about their experiences, we feel it is the right moment to start and experience the service ourselves.

OnlineServices-201208-0

Many of them are really economic (in the range of 1 to 5 euros/month), so we don’t feel the need of any sort of financial control.…

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Around OpenOMS

Published September 26, 2010 by Carlos Veira

It's been a long time since OpenOMS got a major refresh. That is why I've been working on an update during the past weeks and, finally, I can show some visible results of this work. You can find a new OpenOMS deployment on the following URL: http://thinkinbig.org/oms/

This new instance will host, not only my Projects but also some Demo Projects that will allow you to experience how OpenOMS really looks like and how it works for IT Service Management and Software Engineering.…

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Information Quality in OpenSLIM

Published May 29, 2010 by Carlos Veira

It's time to spend some time on a tough topic: Information Quality. OpenSLIM implement several functions whose main purpose is to guarant data coherence when one has to deal with certain IT Processes: Provisioning, Repairings, Decommissionings, and so forth. In these cases, Registration Criteria is hard-wired inside OpenSLIM and you don't need to worry about it unless you want to change it.

Unfortunately there still exist rules that you will have to settle if you want to have good levels on your Information Quality.…

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OpenSLIM v3.73b0 released!

Published May 10, 2010 by Carlos Veira

It’s finally here! This is the first release since the NMTools spin off. A lot has happened since then. In fact, there are many changes in the OpenSLIM roadmap that I would like to tell you over the course of the following weeks.

As every new version, this one represents an additional step forward in functionality and also in reliability. Here is the list of new additions and improvements that this new major release incorporates:

  1. Systems Decommissioning Management.
  2. Improvements on how Virtual Environments are handled.
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OpenSLIM & NMTools v3.60b0 released!

Published October 12, 2009 by Carlos Veira

It’s finally here! Once again, this new version represents an additional step forward in functionality and also in reliability.

As previous versions, documentation is something I must work on. Unfortunately, I don’t have time to do it the way it should. But, I will be posting working samples, screenshots, and demo videos that will help on the training aspects of this tools.

Anyway, if you want to help with documentation or any other aspect, just let me know: I would love to build a team to make this project grow bigger and stronger.…

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The “Office+Scripting Solution”: The thinking behind OpenSLIM & NMTools

Published August 24, 2009 by Carlos Veira

At this point you might be wondering why OpenSLIM and why NMTools provided that there is plenty of software out there that seems to do the same or, at least,  a similar work. And, yes, it's certainly a good question. Today, you can easily find IT Management Software to deal with Inventory, CMDB, Network Discovery, Distributed Configuration in many of the available software delivery flavors: Commercial, Open Source, ASP, etc… So, why?

The quick answer is that every solution has strengths, weaknesses and particular approaches that make them different even when they share the same market segment.…

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OpenSLIM & NMTools v3.33b0!

Published August 15, 2009 by Carlos Veira

It's finally here! It's been a pretty hard task because this new version represents a very important step forward not only in functionality but also in reliability.

As previous versions, documentation is something I must work on. Unfortunately, I don't have time to do it the way it should. But, I will be posting working samples, screenshots, and demo videos that will help on the training aspects of this tools.

Anyway, if you want to help with documentation or any other aspect, just let me know: I would love to build a team to make this project grow bigger and stronger.…

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OpenSLIM & NMTools v2.9b0

Published March 8, 2009 by Carlos Veira

nmtools-20090308-0-smallThis is the first time a fully working NMTools goes live. This time a Gallery of 14 OpenSLIM modules ship with the package.

As usual, you can download it from CodePlex or SourceForge. You will find the links on the Downloads Section. Hope you like it :-D.

This time I have included a set of sreenshots just for you to figure out the aspect of the final solution.

Anyway, later this week I will post a practical example of one session using NMTools.…

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OpenSLIM & NMTools v2.8b0

Published February 15, 2009 by Carlos Veira

A new release is finally here! You can download the latest bits on the Download Section as usual.

Changes on OpenSLIM:

  • Added Basic Node Security Management.
  • Improved Service Issue Management.
  • Improved Progress Management usability and reliability.
  • Added Printable Progress Report.
  • Added LastUpdateDate automatic detection and field update on every form.
  • Added new quick reports.
  • Improved usability on Tasks & Issues Management.
  • Added new fields: CorporateCMDBLastUpdateDate, RiskTypes

Changes on NMTools:

  • Corrected database storage issues.

I must confess that I am becoming quite dependent on this tool.…

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