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Tag: Service Management

The real cost of your Personal Cloud

As time goes by, it becomes more common to see ourselves contracting services on-line. They are diverse, easy to consume, mature enough, convenient and economic. Some times we see our friends, relatives or colleagues consuming them and, once we get to know details about their experiences, we feel it is the right moment to start and experience the service ourselves.

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Many of them are really economic (in the range of 1 to 5 euros/month), so we don’t feel the need of any sort of financial control. And here lays the problem:

  • It is extremely easy to loose control
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Around OpenOMS

It's been a long time since OpenOMS got a major refresh. That is why I've been working on an update during the past weeks and, finally, I can show some visible results of this work. You can find a new OpenOMS deployment on the following URL: http://thinkinbig.org/oms/

This new instance will host, not only my Projects but also some Demo Projects that will allow you to experience how OpenOMS really looks like and how it works for IT Service Management and Software Engineering.

It has taken me a significant amount of time to move all my Project Notes into OpenOMS ...

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Information Quality in OpenSLIM

It's time to spend some time on a tough topic: Information Quality. OpenSLIM implement several functions whose main purpose is to guarant data coherence when one has to deal with certain IT Processes: Provisioning, Repairings, Decommissionings, and so forth. In these cases, Registration Criteria is hard-wired inside OpenSLIM and you don't need to worry about it unless you want to change it.

Unfortunately there still exist rules that you will have to settle if you want to have good levels on your Information Quality. These conventions must be:

  1. Agreed with your Team(s) and Stakeholders.
  2. Controlled with regular Sanity Checks
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