Last year, I happened to be involved on a series of unusually complex problems that required some advanced diagnostic techniques. During the course of those issues I prepared some notes so that my teams could acquire some sort of independence and have a sense of how these tasks can be accomplished.
Advanced Troubleshooting requires lot of study, patience and dedication. Let’s face it: it’s not easy. But knowing what the tools are and how the process works helps on demystifying this activity.…
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