Last year, I happened to be involved on a series of unusually complex problems that required some advanced diagnostic techniques. During the course of those issues I prepared some notes so that my teams could acquire some sort of independence and have a sense of how these tasks can be accomplished.
Advanced Troubleshooting requires lot of study, patience and dedication. Let’s face it: it’s not easy. But knowing what the tools are and how the process works helps on demystifying this activity. That is why I’ve decided to release my OneNote Notebook on Live.com so that you can link your OneNote 2010 to it or explore it yourself using OneNote WebApp.
I would like to warn you that this “discipline” changes a lot as tools, hardware and software evolve. Just take into account that these are my notes from 2010. I will try to keep them updated, but, unfortunately, I can’t promise to. Of course, just in case you you would like to contribute, just let me know. I would love to include your contributions. Maybe we can turn it into a collaborative project!
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